27 Jun 2012

Thursday 19 July - Vodafone Smart Accessibility Workshop

We're delighted once again to be helping out with spreading the word and holding supporting events for Vodafone Smart Accessibility 2012. In short, there is a prize pool of EUR 200,000 across the four categories of Social Participation, Independent Living, Mobility and Wellbeing. These are prizes that are truly worth winning!

Entry is now open. The deadline is 15th October, full details: http://developer.vodafone.com/smartaccess2012/home/

In support of this initiative we're running four workshops for people to gain a more in-depth appreciation of these issues in partnership with other Mobile Monday Chapters in Europe throughout July and August 2012.


2.30 - 3.00: Doors open

3.00 - 3.05: Introduction by Jo Rabin, Director, Mobile Monday London

3.05 - 3.15: Introduction to Smart Accessibility Awards 2012 by Jon Azpiroz, Vodafone Foundation Spain

3.15 - 4.00: User perspective and personal experience

This session gives you the opportunity to fully understand the challenges faced by users with disability needs preferences and the main barriers. The session will be run as a panel with 3-4 users who will share their personal experiences with mobile technology. Paul Carter (Co-Director, markthreemedia), Samantha Fletcher (Trustee of the Dyslexia Association of Bromley, Bexley, Greenwich and Lewisham), Alison Smith (Director/Founder of Pesky People) and Samantha Chrisnall  (an avid web and mobile app user with a visual impairment).

4.00 - 4.45: Technical session with demonstration of tools and applications

See real life examples of mobile solutions that improve the accessibility of mobile devices. Assistive technologies such as screen readers or alternate text entry systems, accessible applications that have been developed with the design for all paradigm or mobile simulators will be presented. This will be an interactive session that will allow you to test these applications with several mobile devices and see how these technologies improve the quality of life with users with disabilities.

4.45 - 5.30: Simulation of disabilities and videos of user testing

Feel what it's like to experience a disability through a simulation / video of user testing. Also get a chance to discuss how daily life with an impairment changes your design and testing practices.

5.30 - 6.00: Refreshments, networking and Q & A

As usual attendance is free, but registration is required and registration is now open.


UCL Anatomy Building, Room B15, Gower Street, London, WC1E 6BT
Please note it's NOT our usual Centre Point location


Vodafone Foundation 

Mobilising the community, mobilising social change: At the heart of our foundation is the belief that our mobile communications technologies can address some of the world’s most pressing humanitarian challenges and our responsibility is to utilise our innovative mobile technology in mobilising social change and improving people’s lives.

To achieve this objective the Vodafone Foundation invests in the communities in which Vodafone operates and is at the centre of a network of Vodafone's global and local social investment programmes.
Globally, our Foundation makes social investments by funding projects which support disaster relief and preparedness including our Red Alert Programme, through projects which use mobile technology for the benefit of all, and via our unique World of Difference programme.

In countries in which Vodafone operates, our social investment is delivered by a unique footprint of 26 Vodafone Foundations and social investment programmes. These programmes are directed and chosen by the Foundation Trustees and receive funding from the Vodafone Foundation in the UK as well as their local Vodafone company.


We're grateful to UCL Advances for hosting this event.

The centre for entrepreneurship at UCL, UCL Advances, offers training, networking and business support for staff, students and external entrepreneurs to encourage and enable new enterprises to get going. Unique in the UK Higher Education sector, its primary role is to promote a culture of entrepreneurship on campus and engagement with entrepreneurs and small businesses beyond UCL's boundaries, and currently delivers over 30 activity programmes.


Our event partners for this event are ICT KTN.

Funded through the Tech­no­logy Strategy Board, the ICT KTN seeks to bring a com­pet­itive advantage to the UK by facil­it­ating the devel­op­ment and take up of inform­a­tion and com­mu­nic­a­tions tech­no­lo­gies and their adop­tion as key ena­blers in other industries.

21 Jun 2012

Event Round Up - 11th June Inclusive and Accessible Design + Launch of Vodafone Smart Accessibility Awards 2012

Author: Katrina Damianou
Despite the downpour and the England – France Euro match (thanks UEFA), this week’s event attracted a strong turnout from across the Mobile community, including first-time Mobile Monday (MoMo) London attendees such as Jelenas Kolos, of GMN Phoenix Web and Mobile App Developers. “I hear that MoMo events are one of the best... [and] today’s topic was quite interesting...” enthused Jelena. For Native Design Business Development Director Jan Lewis, a member since week one - but, tut tut Jan! - yet to attend any MoMo events, the topic of Inclusive and Accessible Design, and particularly, the issue of usability was also the main draw of Monday’s event. 
And this is why this week’s blog is a relatively lengthy one. Inclusive Design (ID) and Accessibility, and the design principles around these issues, are not confined to a ‘special group’ of people. As the evening’s discussion progressed, it became increasingly clear that the notion of good usability is essential to the design of successful mobile products - if not all products - not only for those with a particular capability loss, but for everyone.

Kath Moonan, Vodafone Group
Vodafone Smart Accessibility Awards 2012 
The lovely Kath Moonan, accessibility lead at Vodafone group, came along to introduce the Smart Accessibility Awards. It’s the second year that Vodafone are running this competition, the idea of which, says Kath “…is to inspire innovation amongst mobile developers, and to really get people thinking about what kind of products could be developed, and how mobile can be used to increase social inclusion for people with disabilities and access needs.”
With prize money of £200,000 up for grabs, this competition is more than just ‘good’ to win! There are a number of awards categories. For more information, go to: http://developer.vodafone.com/smartaccess2012/home/

Inclusive Design - The User IS You
Moving on to the focus of tonight’s event and firstly, to the question of what exactly is ID? The British Standards Institute (2005) defines ID as, ‘The design of mainstream products and/or services that are accessible to, and usable by, as many people as reasonably possible ... without the need for special adaptation or specialised design.’  On the subject of Accessibility, keynote speaker Henny Swan, a Senior Accessibility Specialist at the BBC (and speaking to us courtesy of Skype)  kicked off the evening’s proceedings, presenting us with the observation that “There are 62 million potentially disabled users in the UK… and that this is actually the population of the UK, because whether you are permanently or temporarily disabled with a broken wrist, there is a high probability that eventually you will be affected by the thing that I am going to be talking about today, so it [Accessibility] is not just about your users, it is actually about you.”
Henny went on to give us an overview of her ‘technology agnostic guidelines’ (applicable to any technology and also with device-specific techniques and evaluation criteria) for developers; the first of which was to, ‘Support Device Capabilitiescontent must not break device accessibility.’ This was also picked up by the panel Chair, Robin Spinks, who asked us to think about how the technologies already built into devices - voice control, voice activation and cameras – can be used or repurposed to make it easier to do everyday tasks “Not just for people with sight problems but for all sorts of people.”
The remaining guidelines cover the subjects of:  Alternatives – for content and functionality; Navigation – navigational consistency across different mobile devices; Structure – provide users with a logical focus order and content order; and Touch – from visual and audible cues, to notifications of changes to layout for screen readers. For a fuller explanation of these guidelines and Henny’s presentation slides, please visit her blog.

Panel and Audience Discussion
Following Henny’s presentation, we were treated to a dynamic and interactive discussion – just as we’ve come to expect from a MoMo event! The panel, chaired by Robin Spinks of the RNIB (Principal Manager, Digital Accessibility), was joined by:
* Suzette Keith (Usability and Accessibility Researcher & Visiting academic at Middlesex University).  Suzette declared herself, firstly, as “…the representative old person…” at the event and although she didn’t have a smartphone “…I am not alone. I did some work with Hackney Silver Surfers…and out of 12 people one person had a Blackberry, she used it as a phone.”
* Damon Rose (Ouch! Podcast producer & BBC News journalist)

* Samantha Fletcher (Trustee of the Dyslexia Association of Bromley, Bexley, Greenwich and Lewisham). Samantha also sits on the British Dyslexia Association's new technology committee. She has quite severe dyslexia, mild dyspraxia and mild A.D.D.  
* Former journalist Paul Carter (Co-Director of markthree media). Paul, who was born without arms and legs, joined the panel to talk around people with dexterity issues and mobility problems.

So good, so user-generated
The first question of the evening centred on user-generated content and the challenge this poses to developers in terms of accessibility. However, Damon Rose doesn’t believe that such content actually does pose a problem. In his words “You get some fantastic text language… after a little while you get to know those abbreviations and shorthand so in terms of asking the users out there to make their content more accessible, I don't think that is something I would ever really want to do and I would like, you know, that freedom of ideas and expression is really important in this space as well.”

Which? Most helpful Apps
Asked which apps the panel members found most helpful, it was a clean sweep for apps that were considered most practical and took some of the stress out of everyday tasks:
* For Paul, the move towards contactless and mobile payments, and Hailo (black cab app) - he described as ‘life-changing’ for people with dexterity issues; 
Robin Spinks and Suzette Keith
* Robin also likes Hailo and apps that are good for the visually impaired (VI):  Ultra Magnifier, dictation apps, train times and the Next Bus app;
* Suzette - A standout app for older people is the Transport for London Journey Planner. This also helps reduce the cost of travel for those users not yet old enough to qualify for a free pass; 
* Damon - “Blind people have the best technology!” – likes the light detector app on his iPhone; 
* High praise from Samantha for trainline.com – ‘amazing’, the calendar app –‘brilliant for recording everything’. She thinks that, for Dyslexic users, Google beats a dictionary app as the latter requires correct spelling whereas “With Google you can put any rubbish in and somehow it always knows what you're trying to say.”  Google Maps are also a favourite, although, as Samantha pointed out “One of the downsides is if you want to turn the map so you're looking at it as you're standing, it will rotate with the phone.” 
Yet, I’d suggest that this particular feature is annoying to a much wider populace (me for one) who isn’t particularly good (read: rubbish!) at navigating. Which is why, as Paul described, it makes sense to remember that “Anything that makes anyone's life easier is going to make life even easier for someone like me.”

Essential Tips – 4 things to remember when developing Accessible apps 
Then asked for advice for developers to help them create more Accessible apps, the panel offered some excellent tips:
1. User Testing – There is NO substitute
When it comes to making apps more Accessible, Damon Rose advised “Testing with real life users who have a range of impairments is really the biggest source of guidance.” On the issue of all-encompassing standards for developers to deliver Accessible applications, Suzette Keith said that given the rapid speed of development in the mobile space, it would take a while for Accessibility guidelines to catch up. So “In the meantime, doing your own user trials is going to be your best route for discovering what really needs to be done and tailoring to your particular application... The more that you talk to people and the more you get feedback from individual users and from other developers, you'll actually begin to build up your knowledge and your confidence in terms of delivering some of this until such a point where you just deliver it without even thinking about it.”
Robin Spinks’ recommendation to developers is to seek out feedback from users. He urged them to “Encourage people to tell you about how Accessible is your app. There are lots of people out there who would love to do that and, quite frankly, buy your app if it's easier to use.”
The case for user testing was also echoed by Henny Swan “There is no substitute for testing with users across the board but I think in mobile we are at the point where we really need to get it right now, otherwise we are going to be going back and correcting our mistakes in the next few years, just as we did on desktop and we don't want to go down that route anymore.”
2.  “Switch on the device Accessibility settings…”
It may sound obvious but “If you're designing something and think, how is it going to work, you'll get a sense quickly when you turn on the functionality as to whether or not it's going to work. You can do it long before you come to user testing” (Robin Spinks).
3. Apply the K.I.S.S. (Keep it simple, stupid) philosophy
(i) Irritating features
Samantha pointed out that people with dyslexia and those with fine motor skills difficulties are not fans of lots of small buttons placed very close together. They are also put off by continuously having to set new passwords which demand to be cap sensitive, 8 letters long and incorporate a character “You think now I've gotta remember a new password! I can't tell you how many apps I've binned… PayPal is fantastic because you can have a pin, a 4 digit number instead of a password.” For Paul “Not being able to tab between fields - incredibly irritating. And not being able to get the effing keyboard out of the way. It's half the screen. Stop it!”
(ii) Do not discriminate between users
As Suzette advocated “In designing the apps, we want to think about people who are in the population, [disabled users] are not a special group… they have particular diverse needs. But actually, you know… what's clean and simple is always good... The best interfaces you all use are probably also the cleanest and the simplest interface.”
Honestly, does it come as any surprise that the pet peeves identified by the panelists are also issues experienced by many a smartphone user? Once again, this points heavily to the importance of user testing across the board: test products with the very young, the old, those with disabilities and – well, just about everyone else in between!
4. Make it meaningful
Who doesn’t want apps that helps enhance a person’s life? Suzette gave an eye-opening example of an 82-year-old lady who could not get her head around how to use a computer and couldn’t see the value of using one. However “When she was introduced to Skype on the iPad, it was a completely different story. It was immediately obvious it was about her being able to talk to her granddaughter in Australia and about her being able to use something that had very, very few controls and she knew she couldn't break it. Giving people a simple route that's meaningful and touches their lives is a really important thing to think about.”

Customisation + Customisation = Accessibilty²
Samantha and Robin agreed that customisable apps were both helpful in terms of improving accessibility and, aside from any disability or need, surely a desirable feature for any app. Damon suggested that giving users a choice over which accessibility features to enable would also go some way to managing how developers, in lieu of any all-encompassing standards, build in greater Accessibility to their products. Robin proposed that customisation may also answer the question of how developers build in something that works for as many people as possible but has minimal cost implications “A device that can have as many different options... For example, being able to connect to a Braille display, or a Bluetooth keyboard, or a switch… It's about all of that functionality actually being included and… the care being taken in the design and development stage to make that happen.”

Accessible products Make Good Business Sense
1. Expand your market, expand your sales: 
(i) Apple and Accessibility 
Damon Rose, Ouch! and BBC
It’s also worth remembering that the the disability market is a very big market. It’s likely, as Damon suggests, that the more Accessible a product, the more people will buy it. Look at Apple.  “In terms of consumer electronics they are the company who are pushing that harder across their product range” (Damon Rose).
(ii) Accessible products are moving into the mainstream
 Another reason for why large companies like Apple are looking to create more Accessible products is, according to Damon, due to the rise in visibility of people with disabilities “They're buying things online… becoming more embraced by commerce. In the US, the big store, Best Buy, was holding Accessibility dates and giving the entire store out to promoting Accessibility within devices they have in the store... That's bringing the market out. It's making it more visible.” 
Robin confirmed this growing trend, recounting how “Even just to go back two years ago; we were running events, showing people how to use an iPhone… Fast forward two years to 2012, Apple are now chasing us, looking for us to run things in their store. The stuff about it being a specialist environment, it's really moving into the mainstream. App developers are ringing us up saying can you help us to test apps, can you put us in touch with people with disabilities and other organisations that can test the apps to make them really, really easy to use.”
2. The Business Case for Inclusive Design and putting the user first
Again, look at Apple “…who build in broader functionality and accessibility features at the design stage… There are others, for example, Panasonic have released their entire 2012 range of televisions which actually talk. It's not an added feature; it's something that's been built into the specification” (Damon Rose). The excellent Inclusive Design Toolkit [Developed by the University of Cambridge and Engineering Design Centre] nicely talks through the commercial benefits of listening to users early on in the design process: 
Every decision made during the design cycle can affect design inclusion and user satisfaction. Failure to correctly understand the users can result in products that exclude people unnecessarily and leave many more frustrated, leading to downstream problems, such as increased customer support requirements that can ultimately reduce commercial success. Conversely, successful implementation of inclusive design can result in a product that is functional, usable, desirable, and ultimately profitable.
(inclusivedesigntoolkit.com, 2011)
3. Enable your staff to do their job
The reduction in disability benefits means we are more likely to see people with diverse capabilities and needs entering the workforce. It therefore makes sense for companies to ensure that their software, mobile apps and devices are Accessible. 

Legislation Matters
In the UK, there is no specific legislation regarding Accessibility for mobile, whereas in the US, mobile handsets must, by law, be Accessible. Paul Carter added that as cost is a real obstacle, regulation is necessary to push further development in this area. He reminded us that:  “…We suffered for many years in terms of physical access to buildings, being told it can't happen because it's too expensive. It was only when that came into legislation that that actually changed.” 
Alongside legislation, Robin encouraged organisations that represent groups of disabled users to mobilise and build alliances with international communities that can put forward the case for Accessibility. “It also means when you come to try and talk to Google, actually they want to entertain you. They want to take on board your concerns.”

Discovering the best apps for Accessibility 
While AppleVis came up as a key source for VI Apple users, the panelists agreed that the primary means of discovery is by word of mouth. Paul explained that “There's lots of communities in the disability world. If something is recommended, then it takes off pretty quickly. Most people hear about it.”  
Also useful to know, when it comes to marketing your app, Robin talked about harnessing the power of Twitter “One thing that's happening a lot in the VI sector is if an app becomes Accessible, then actually word spreads extremely fast around Twitter… There's also a podcast called Access Talk. Robin summed up the discussion by saying that “Share is the keyword in terms of knowledge and updates and experiences.”
On a side note, Damon mentioned that he wouldn’t have bought his light detector app if it had been offered in the RNIB store rather than through iTunes. Am not sure if this is just a question of branding but Damon’s comment could suggest that apps created for a specific capability loss should nevertheless be made available on all the regular distributional channels.  
Samantha confirmed that a large number of people in the dyslexic community use iTunes “…and they got very annoyed when apps weren't available in that and they had to buy them directly off a website. It was confusing.”  The moral of the story? Check with your users! Ask them where they expect and prefer to find their apps made available. Again, this is good practice for all, whoever we’re designing for. 

Keep an eye out for further information about an Inclusive and Accessible Design workshop, the date and location of which is currently being finalised. 
We’d like to extend our thanks again to the event sponsors Vodafone, and if you are a developer with a life-changing app, there’s still plenty of time to enter the Vodafone Smart Accessibility Awards.  Additional, huge thanks go out to our annual sponsors, RIM and – new sponsor on the MoMo block - Samsung. Great to have you on board. 

16 Jun 2012

Mobile Miscellany - Next Event 2 July, Mike Short CBE, Samsung supports MoMoLo and offers $4M in prizes ...

I've brought forward the publication of this Mobile Miscellany from Monday because we have so much exciting news!

Dr Mike Short, CBE

Firstly - I'm sure you will join me in congratulating Mike Short on being awarded CBE in today's Queens Birthday Honours. Mike's unstinting in his contribution to so many things and has been a very kind friend and supporter of Mobile Monday London. Congratulations from Mobile Monday London, Mike, so richly deserved.

Samsung is an Annual Supporter of Mobile Monday London

I am really happy to announce that Samsung has become an annual supporter of Mobile Monday London. We're very grateful to Samsung for their support and are looking forward to working with them over the next year.

Samsung are currently running their Smart App Challenge 2012 which has 80 prizes in a prize pot of over $4M ... yes, you read that right, to be exact USD 4,080,000. It's already started, and closes on 30th Sept - so check it out at http://www.smartappchallenge.com/eng/main.do 

Next Event 2 July Mobile Payments

Registration is open for our next event on Mobile Payments. Things certainly seem to be happening in this space - hardly a week seems to go by without a new announcement. Dave Birch of Consult Hyperion will be in the chair to help us makes sense of all this and we'll be announcing the full line up shortly. We're returning to Centre Point for this event which we are holding in partnership with ICT KTN. 

As ever it's free to attend, and registration is here: http://momolondon-2012-07-02-nl.eventbrite.com

Vodafone Smart Accessibility Awards 2012

With the support of the Vodafone Foundation we ran a very well received event on Monday of this week - 11 June - on Inclusive and Accessible Design. Thanks to UCL Advances for hosting us and congratulations to everyone who made it though the appalling weather to attend! 

Make sure to check out the 4 awards which share a prize pot of EUR 200,000. Entry is now open and closes on the 15th October. Information about the categories and entry criteria can be found at http://developer.vodafone.com/smartaccess2012/home/

Watch out for the round up of that event which will be appearing shortly, thanks to Katrina Damianou.

Accessibility Workshops

Save the date: 19th July. We'll be running an accessibility workshop in conjunction with Vodafone and ICT KTN. More on this late afternoon event soon. Also it looks like there will be a Dublin event on 21 August, lunch time.

Springboard Mobile Accelerator Bootcamp
You have until 8th July to apply for one of 10 places at Springboard Mobile. They describe their terms as "founder friendly". Find out more about what that means and apply at http://springboard.com/announcing-springboard-mobile-2012-applications-open-today/

Mobile Marketing Live, 25% Off for MoMoLo

The lovely people at Mobile Marketing Magazine are holding Mobile Marketing Live on 1st and 2nd October at the Business Design Centre - check out the details at http://www.mobilemarketingmagazine.co.uk/live/ and use code MOMO25.

Over the Air 2012

Lastly, personal congratulations to the team at Over the Air for putting on yet another splendid show at Bletchley Park 1 and 2 June. http://overtheair.org/blog/ If you missed this year be sure to make it down next year!


Wow that's quite a lot - hope to catch you on the 2nd July for the Mobile Payments event.


14 Jun 2012

Mobile Payments - 2 July

Announcements of new mobile payment methods seem to have been popping up like spring flowers this year- joining that hardy perennial NFC. Last time we looked at this area was more than two years ago - so we agreed with our event partners ICT KTN (http://www.ictktn.org.uk) that it's high time to catch up on what's happening and where all this is going. 

We'll be reviewing the options and discussing their various merits in various contexts in a panel session chaired by David Birch of Consult Hyperion - according to The Telegraph “one of the world’s leading experts on digital money” and according to David, quoting from Financial World, "mad". David returns to Mobile Monday London as chair for this event. Our panellists include Nathan Cushnie (O2 Money, Head of Product Strategy & Development, mCommerce, Telefonica UK), Russell Sheffield (Innovations Director, paythru), Jennifer Payne (Marketing Manager, Ponti's Group Ltd) and Iain Herd (OEM & Platform Partnership Lead - Global Business Development at PayPal Mobile).


6.00 Arrival
6.30 State of Play in Payments
6.45 Panel Session
8.00 Networking
9.30 Close

As usual attendance is free, but registration is required and registration is now open on EventBrite

We return to our home from home for this event, the CBI Conference Centre at Centre Point, the very tall building immediately above Tottenham Court Road tube station, on the Central and Northern Lines. Please use the entrance at street level under the bridge formed by the building itself.